Back to Home Page

This is printed on all our invoices

OUR WARRANTY CONDITIONS FOR  WORKSHOP AND FIELD REPAIRS ARE:

1. LABOUR IS COVERED FOR 30 DAYS.

2. JOBS MARKED "MINIMUM WORK ONLY" OR CHARGED "MINIMUM CHARGE" HAVE NO LABOUR OR PARTS WARRANTY.

3. THERE IS NO WARRANTY ON INTERMITTENT FAULTS OR FAULTS THAT DID NOT OCCUR AT THE TIME OF SERVICE.

4. VIDEO HEAD CLEANS ARE NOT COVERED BY ANY WARRANTY.

5. ALL PARTS FITTED BY SUNLAND TV SERVICE ARE GUARANTEED FOR 12 MONTHS OR AS PER MANUFACTURE

    TERMS AND CONDITIONS 

6. COMPUTER SOFTWARE OR FIRMWARE UPGRADE RELATED PROBLEMS ARE NOT COVERED.

7. PARTS NOT FITTED BY SUNLAND TV SERVICE ARE NOT COVERED BY OUR WARRANTY.

 OUR PARTS GUARANTEE DOES NOT INCLUDE: VIDEO HEADS, BATTERIES, STYLUS, OVER THE COUNTER SALES OF SPARE PART

IF A PROBLEM OCCURS WITH THE UNIT WITHIN THE 30 DAY PERIOD, IT IS THE CUSTOMERS’ RESPONSIBILITY

 TO RETURN THE UNIT WITHIN THAT PERIOD SO THE PROBLEM CAN BE RECTIFIED AT NO CHARGE FOR LABOUR.

For all other warranty and service conditions please refer to our web site

www.sunlandtvservice.com/Warranty%20Conditions.htm

or ask us for a print out

VCR OWNERS PLEASE NOTE:

AFTER A SERVICE VIDEO HEADS MAY AGAIN BECOME DIRTY WITHIN SECONDS OF USING A TAPE THAT IS SHEDDING ITS OXIDE. THIS IS DUE TO THE TAPE BEING OLD, NOT USED OFTEN OR KEPT IN HUMID CONDITIONS. SHOULD YOU SUDDENLY HAVE NO PICTURE WHILE PLAYING A TAPE, TAKE NOTE OF THE TAPE AND RETURN THE UNIT AND TAPE TO US FOR RE-CLEANING, STANDARD CHARGES WILL APPLY. THE TAPE WILL BE DISCARDED.

DVD AND CD OWNERS PLEASE NOTE:

AFTER SERVICING, YOU MIGHT STILL EXPERIENCE SKIPPING, FREEZING OR UNABLE TO READ CERTAIN DISCS. THESE SYMPTOMS COULD BE CAUSED BY DIRTY, SOILED OR SCRATCHED DISCS. WASH YOUR DISCS UNDER LUKE WARM WATER (NO DETERGENTS) AND DRY OFF WITH A SOFT CLOTH. IF THE UNIT IS RETURNED TO THE WORKSHOP CLAIMING WARRANTY AND NO FAULT IS FOUND THEN CHARGES WILL APPLY.

HOUSE CALLS RELATING TO TUNING AND UNIT INSTALLATIONS:

ONCE THE TECHNICIAN HAS SATISFACTORILY COMPLETED THE TUNING OR INSTALLATION NO WARRANTY CLAIM CAN BE MADE IF YOU FORGET THE INSTRUCTIONS PROVIDED TO YOU ON THE OPERATION OF YOUR EQUIPMENT OR IF ITEMS HAVE BEEN DISCONNECTED, REMOVED OR REPLACED. IF ANY OF YOUR UNITS DEVELOP A MALFUNCTION NO WARRANTY CAN BE CLAIMED AND AN INSTALLATION OR RETUNING FEE WILL BE CHARGED AFTER REPAIRS.

Note: all the above notes warranties and conditions  may change without note

 

 

 

This is printed on all job cards please be sure to read it

Disclaimer of Liability and Indemnity

This repair is subject to a non refundable estimate fee, chargers will also applies to warranty repairs not covered under manufacturers’ and

or extended warranty conditions.

No refund policy applies to items when a repair authority has been given and to be paid for by the owner and upon completion  the repair

 is referred to manufacturer or extended warranty company for compensation.

Sunland TV Service can dispose or sell this unit if not collected within 30 (thirty) days of notification of completion without any

 further notice.

Whilst every effort will be made to ensure the highest level of care is applied during the transportation & service of any goods

by Sunland TV Service or any of its affiliates, agents and licensors (and/or any third party) will not be liable for any damages

or inconvenience arising.

In no event will of Sunland TV Service be liable for, its affiliates, agents and licensors to you (and/or any third party) arising

out of any kind of legal claim (whether in contract or otherwise) in any way connected with the service to which the claim relates.

No omission of its affiliates, agents and licensors will operate as a waiver of any right.

For the exclusive benefit of Sunland TV Service, Sunland TV Service shall retain the right to bring proceedings as to the

substance of the matter in the courts of our state of residence or, where these terms are entered into in the course of trade

or profession of our principal place of business.

 

I have read and agree to these terms.

 

 

_______________________  ______/_____/20___

Your Signature             Date

 

_______________________

Name Printed

 

 

To be signed and dated before any jobs/repair can commence

Conditions for repairs Under Manufacturers or Extended  Warranty

Proof of purchase documentation is required, showing date of purchase and retailer. If booking a repair over the phone, we will require these details so that we can advise you whether pickup/delivery is covered by your warranty. In most cases pickup/delivery is included, but not disconnection or reconnection to multiple devices nor is the removal of devices off the wall (from any height).

 If the item develops a fault outside the manufacture warranty and you have purchased an Extended Warranty is the customers responsibility to lodge a claim to there extended warranty organisation, the warranty company will then contact us via fax or email to give us the authority carry out the repair. At times it may not be economical to repair the item and the extended warranty company may decide to replace it instead, if this eventuates we will advice you as soon as we are informed.

Please note: Disconnection/Re-installation charges may apply if we are requested to carry out these duties. Commonly a simple reconnection, eg. antenna and one additional device to check the operation is included. Reconnection of other devices such as set-top boxes, HI-FI, CD , VCR, will attract a chargeable fee.   
Where no fault can be found and the defect is verified to be caused by incorrect operation or a malfunctioning antenna system or issues which are not covered by the manufacture or extended warranty we reserve the right to charge our out of warranty repair rates including transportation fees.

 

Conditions for repairs of goods not under any warranty

 A booking fee is applicable to all our repairs, this will be deducted from the repair cost. Pickup and Delivery is available, no repairs will be carried out in the field. All items are repaired on -site in our work shop,  we have the most up to date test equipment and tools to repair your items to the highest standard and as fast us possible, unpreventable delay may occur if parts are required are not in stock, we will keep you up to date on the progress of the repair. All our repairs have a 30 day labour warranty, it is your responsibility to report any defects within this period, parts warranty is as per manufacture or suppler of the spare parts ( between one and nine months)  This warranty excludes  tunings and installations, (refer to the back of the field invoice) and repairs marked "minimal work".

Repaired items of any value left uncollected for a period greater than ninety days will be sold to recover cost.

Any deposits paid for items such as parts orders, installations, booking fees and excreta are not refundable.