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PageThis is printed on all our invoices
OUR WARRANTY CONDITIONS FOR WORKSHOP AND FIELD REPAIRS ARE:
1. LABOUR IS COVERED FOR 30 DAYS.
2. JOBS MARKED "MINIMUM WORK ONLY" OR CHARGED "MINIMUM CHARGE" HAVE NO LABOUR OR PARTS WARRANTY.
3. THERE IS NO WARRANTY ON INTERMITTENT FAULTS OR FAULTS THAT DID NOT OCCUR AT THE TIME OF SERVICE.
4. VIDEO HEAD CLEANS ARE NOT COVERED BY ANY WARRANTY.
5. ALL PARTS FITTED BY SUNLAND TV SERVICE ARE GUARANTEED FOR 12 MONTHS OR AS PER MANUFACTURE TERMS AND CONDITIONS
6. OUR PARTS GUARANTEE DOES NOT INCLUDE:
A. VIDEO HEADS
B. BATTERIES
C. STYLUS
D. OVER THE COUNTER SALES OF SPARE PARTS
7. COMPUTER SOFTWARE OR FIRMWARE UPGRADE RELATED PROBLEMS ARE NOT COVERED.
8. PARTS NOT FITTED BY SUNLAND TV SERVICE ARE NOT COVERED BY OUR WARRANTY.
IF A PROBLEM OCCURS WITH THE UNIT WITHIN THE 30 DAY PERIOD, IT IS THE CUSTOMERS’ RESPONSIBILITY TO RETURN THE UNIT WITHIN THAT PERIOD SO THE PROBLEM CAN BE RECTIFIED AT NO CHARGE FOR LABOUR.
VCR OWNERS PLEASE NOTE:
AFTER A SERVICE VIDEO HEADS MAY AGAIN BECOME DIRTY WITHIN SECONDS OF USING A TAPE THAT IS SHEDDING ITS OXIDE. THIS IS DUE TO THE TAPE BEING OLD, NOT USED OFTEN OR KEPT IN HUMID CONDITIONS. SHOULD YOU SUDDENTLY HAVE NO PICTURE WHILE PLAYING A TAPE, TAKE NOTE OF THE TAPE AND RETURN THE UNIT AND TAPE TO US FOR RE-CLEANING, STANDARD CHARGES WILL APPLY. THE TAPE WILL BE DISCARDED.
DVD AND CD OWNERS PLEASE NOTE:
AFTER SERVICING, YOU MIGHT STILL EXPERIENCE SKIPPING, FREEZING OR UNABLE TO READ CERTAIN DISCS. THESE SYMPTOMS COULD BE CAUSED BY DIRTY, SOILED OR SCRATCHED DISCS. WASH YOUR DISCS UNDER LUKE WARM WATER (NO DETERGENTS) AND DRY OFF WITH A SOFT CLOTH. IF THE UNIT IS RETURNED TO THE WORKSHOP CLAIMING WARRANTY AND NO FAULT IS FOUND THEN CHARGES WILL APPLY.
HOUSE CALLS RELATING TO TUNING AND UNIT INSTALLATIONS:
ONCE THE TECHNICIAN HAS SATISFACTORILY COMPLETED THE TUNING OR INSTALLATION NO WARRANTY CLAIM CAN BE MADE IF YOU FORGET THE INSTRUCTIONS PROVIDED TO YOU ON THE OPERATION OF YOUR EQUIPMENT OR IF ITEMS HAVE BEEN DISCONNECTED, REMOVED OR REPLACED. IF ANY OF YOUR UNITS DEVELOP A MALFUNCTION NO WARRANTY CAN BE CLAIMED AND AN INSTALLATION OR RETUNING FEE WILL BE CHARGED AFTER REPAIRS.
Note: all the above notes warranties and conditions may change without note
This is printed on all job cards please be sure to read it
Disclaimer of Liability and Indemnity
This repair is subject to a non refundable estimate fee, chargers will also applies to warranty repairs not covered under manufacturers’ and
or extended warranty conditions.
No refund policy applies to items when a repair authority has been given and to be paid for by the owner and upon completion the repair
is referred to manufacturer or extended warranty company for compensation.
Sunland TV Service can dispose or sell this unit if not collected within 30 (thirty) days of notification of completion without any
further notice.
Whilst every effort will be made to ensure the highest level of care is applied during the transportation & service of any goods
by Sunland TV Service or any of its affiliates, agents and licensors (and/or any third party) will not be liable for any damages
or inconvenience arising.
In no event will of Sunland TV Service be liable for, its affiliates, agents and licensors to you (and/or any third party) arising
out of any kind of legal claim (whether in contract or otherwise) in any way connected with the service to which the claim relates.
No omission of its affiliates, agents and licensors will operate as a waiver of any right.
For the exclusive benefit of Sunland TV Service, Sunland TV Service shall retain the right to bring proceedings as to the
substance of the matter in the courts of our state of residence or, where these terms are entered into in the course of trade
or profession of our principal place of business.
I have read and agree to these terms.
_______________________ ______/_____/20___
Your Signature Date
_______________________
Name Printed
To be signed and dated before any jobs/repair can commence